General Conditions

Extreme Iceland disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside Extreme Iceland's control. Extreme Iceland reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours.

Liability

Extreme Iceland reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in Extreme Iceland's operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.

Bookings

Bookings for individuals can be done on-line through our website. If any problems are encountered while booking please send an e-mail to info@extremiceland.is. Group bookings can be made by e-mail.

Terms of Payment

A deposit of 1/3 should reach Extreme Iceland when you book your service. The rest 2/3 should reach Extreme Iceland at least one month before arrival.

Validity of Prices

All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Extreme Iceland reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside Extreme Iceland's control.

Any eventual changes in rates will not be made with less then 8 weeks' notice prior to arrival.

After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Extreme Iceland will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

Cancellation

All cancellations must be made in writing (e-mail for instance), in conformity with business practices within the Icelandic travel industry.

• Cancellation - Individuals or small groups

10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour.

Cancellations made less than 2 weeks and more then 72 hours prior to departure: 50% refund
Less than 72 hours and more than 24 hours: 25% refund
Less than 24 hours notice: no refund
No-show at pickup: no refund
Please note that cancellation of one or more passengers within a group may cause a price increase for the group or a cancellation fee being applied.

• Cancellation - Groups with 10 or more people

10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour.

Less than 6 weeks and more than 4 weeks: 75% refund
Less than 4 weeks and more than 2 weeks: 20% refund
Less than 2 weeks prior to arrival: no refund

• Cancellation policy for self drive tours

A booking fee of 20% is non refundable

If cancelled less than 8 weeks and more than 6 weeks prior to start of tour: 60% refund
If cancelled less than 6 weeks and more than 4 weeks prior to start date of tour: 40% refund
If cancelled less than 4 weeks prior to the tour: no refund
No-show at pickup: no refund

 

We strongly recommend that our clients purchase a comprehensive travel insurance to cover possible need of cancellation.

If a volcanic eruption in Iceland keeps you from getting to Iceland, you will get a full refund.
If Extreme Iceland cancels your tour you get a full refund.

Comments or complaints

Extreme Iceland's goal is to provide solid and professional customer service. Should our clients be for any reason dissatisfied with the service provided, either by us or by our co-operation partners, we wish to hear about such as soon as any incident arises. Should our client be unable to do so at the time, we request that this is done as soon as possible by e-mail, no less than 20 days after departure from Iceland. If complaints have not been placed within that time frame, compensation rights may be jeopardized.

If you want to comment on our tours we welcome you to send us a line. If you for some reason are not satisfied with our services please contact us as soon as possible. You can either send an e-mail to info@extremeiceland.is or write us a letter to our head office at Vatnagarðar 12, 104 Reykjavik, Iceland.

If you need any assistance, don't hesitate to contact us! 

Extreme Iceland
Vatnagarðar 12
104 Reykjavík
Iceland
Tel: +354 588 1300
Website: www.extremeiceland.is
Information: info@extremiceland.is